Perspectives

Content Operations Engineering and Design

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In the last several years, we’ve witnessed seismic shifts in how content is created, communicated, and consumed. To communicate effectively online, we now need models that transcend the page and treat content as a living asset, ready to flow wherever it creates value. While Information architecture remains essential, the holistic operationalization of how content is planned, created, published, and managed is now more crucial than ever. This is why I’m narrowing the scope of my practice to “content operations engineering and design,” with a focus on work with the Sanity platform.

Taxonomy Boot Camp 2024 Themes & Takeaways

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Two weeks ago it was again my pleasure and privilege to attend Taxonomy Boot Camp (TBC) in Washington, DC. This was TBC's 20th year, and, in the four times I've attended since 2016, was the strongest argument yet for the enduring importance of well-designed and integrated taxonomies. In addition to tracks for "taxonomy fundamentals," this year's event featured tracks for "taxonomy applications," "taxonomy operations," and "advanced data and semantic layers." This is my roundup of the themes and insights that stood out to me most.

Taxonomy Boot Camp 2022 Themes & Takeaways

Cover slides from six talks presented at Taxonomy Boot Camp 2022

Last week I had the pleasure and privilege of attending the 18th annual Taxonomy Boot Camp in Washington DC. This year’s conference carried on its strong tradition of ideas, talks, and workshops for neophytes and experts alike, and, as always, provided much food for thought. Here’s a roundup of the themes and topics I saw recurring across talks, plus (as always) a bit of commentary on where I see them fitting into the bigger picture of designing information spaces that are easy to understand and pleasant to use.

Structured Content and the Headless CMS

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Are you still trying to wrap your head around what structured content is, how to use it, and what the benefit is to the folks who use your content? One way to think of it is that structured content treats information as a set of ideas, concepts, and facts to communicate, each described in a way that conveys its meaning in a machine readable way. Here's a brief illustration to demonstrate what that looks like.

UXMethods.org: A Boutique Knowledge Graph Case Study

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UX Methods is a progressive web app designed to help those new to the practice of user experience design explore and understand the purpose-driven connections between UX tools, techniques, and approaches. It is also a case study in boutique knowledge graph design which explores the benefits of bringing semantic web technologies to smaller scale projects.

Delivering Information Architecture

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One of the greatest challenges in digital design is identifying and maintaining focus on the right problem. For information architecture, one of our most common deliverables, the visual sitemap, can actually make focusing on the right problems harder, if not impossible. In this article we’ll examine why this happens, explore what practitioners and teams can do to avoid this trap of misplaced focus, and learn how to rehabilitate our wayward sitemaps and reinstate them as the effective design artifacts they can be.

Stop Publishing Pages! – Content Strategy MeetUp Talk Highlights

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The way that we consume information on the web is changing. Voice and IA technology are driving this change in a way that affects anyone publishing online. And yet: we continue to hold on to the metaphor of the content we publish as “pages,” destined to be found and read as delivered by patient, attentive online readers. I recently had the opportunity to talk with the Seattle Content Strategy MeetUp group about this alarming state of affairs—and about what we can do to fix it.

What Is Information Architecture?

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Information Architecture is the process and the product of designing shared information environments. In the same way that building architects collaborate in the creation of physical environments for shared human use, information architects collaborate in the creation of information environments for shared human use. The architect may not know in detail how each wall or widget gets built, but they know enough about how all the pieces fit together as a whole to ensure that the final result effectively meets the human needs.

Conversations with Robots: Voice, Smart Agents & the Case for Structured Content

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Voice user interfaces, smart software agents, and AI-powered search are changing the way users—and computers—interact with content. Whether or not you’re building services for these emerging technologies, structured content is now necessary to ensure the accuracy and integrity of your content across the evolving digital landscape.

Site Maps & Connected Content

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As the systems of information for which we design get more complex and more fluid (hospitals, government, and higher education are all good examples), it is increasingly important that we explicitly express the rules that underly the visible structures we deliver. So where does this leave us with site maps? They’re still effective communication tools (and clients do love them), but I think we’ve moved beyond the point where they’re a foundation of information architecture.

A Cognitive Sciences Reading List for Designers

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If you’ve ever done any contextual inquiry or usability testing, you’ve probably observed first hand the difference between what people say they will do and what they actually end up doing. Overlooked calls to action, bizarre navigation paths, mind-bogglingly irrational decisions — even the most sensible seeming users occasionally (or often) do things that “rationally” make little sense. Which is to say that we all, on occasion (or often) do things that seem to make little rational sense.

Language + Meaning + User Experience Architecture

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In order to effectively communicate across contexts in digital information spaces, we need to understand the way we make meaning as thinking animals. We also need to dig in to the details of the language and models we use to make them intelligible, both so that we can use them more effectively and so that we can leave them behind when they are hindering communication. In the same way that we construct our built environments in response to the physical mechanics of our bodies, we can construct our information environments in response to the conceptual mechanics of our minds.

Designing with Code

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With the growing need of responsive web solutions and adaptive, flexible content, there are new reasons for designers to roll up their sleeves and get into “code.” Since HTML is, at its core, a layer of description wrapped around content, working at this level helps designers think more critically about their content and about the architectural implications of that content. While considering markup won’t replace our content audit, user research, or taxonomy work any time soon, it can increasingly function as an important part of the design process.

The Trouble with Systems

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Much virtual ink has been spilled in the last year or two over the importance of thinking about information design in terms of systems as opposed to thinking of it as a set of carefully laid out maps. As an initial stab at defining an approach to systems informed by the way we think, I submit that information architecture is in a unique position to act as a shim between systems and sentience. IA is where we create information from data and structure that information with narrative. We use IA to wend a deliberate path through the wilds of content at large.