“I worked directly with Andy on a large-scale software project that involved high-stakes end-user customer interactions. Andy embodies a unique blend of Art & Science, rare and yet crucial in the field of User Experience Design, and I hope this recommendation may provide its readers with a glimpse of what it is like to work with him.
“Andy clearly has a passion for the intersection of technology and human interaction. He has a professional and comfortable demeanor that lets you know this isn’t his first gig. He is constantly researching the field, observing and evolving his practice.
“We were immediately impressed with Andy’s formal process of Discovery, which is clearly born out of a healthy mix of professional experience, market, and academic research. He demonstrated a unique talent for drawing out business goals and measures from both technical and non-technical executives; key to any successful UX project. If our engagement were to have stopped right here (it didn’t), it would have already been extremely valuable for the work artifacts and clarity Andy delivered.
“But then comes the Art…
“With the Discovery in-hand, and through an iterative process involving stakeholders, customers, and developers, Andy delivered working prototypes that for the first time realized the project’s true business goals into a working UX. Honestly, it’s like seeing the clouds part, which is still a big deal here in Seattle.
“I’ve been involved in hundreds of projects, and this was one of the most professional and impactful consulting engagements I’ve encountered. Truly, any software effort that aims to engage end-users towards a business outcome would benefit by working with Andy.”
Phil Coady, President, Microgroove
“I’ve worked with Andy on several projects and find his approach to UX to be truly unique.
“He has a highly structured process, clearly focused on specific objectives. The resulting recommendations are data driven and not only describe a clear set of next steps toward improving the product, but also highlight previously unforeseen areas to address.
“He always delivers more than was expected.”
Brett Nagy, Technical Director, Microgroove