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Complex information made easy to understand and pleasant to use.

Do your website visitors quickly find what they need and easily understand what they find?

Does your online content satisfy your visitors’ needs, wherever they choose to engage with it?

If your answer to either of these questions is “no,” your digital presence is failing you. I can help.

UX Architecture & Design Services

As a strategic partner or as a member of a team, I tailor my services to the business needs of my client and the experience needs of their users. I work with clients of all sizes to craft effective, scalable solutions that:

  • communicate complexity clearly
  • align business goals and user goals
  • exemplify a human-centered approach to problem solving
  • support usable, useful interfaces that are easy to understand and pleasant to use

Information Architecture & Content Strategy

Your website or application's structure and content must work hand-in-hand to ensure that resources are findable, useful, and responsive to user needs and business goals. I can help you synthesize user, business, and technical opportunities and constraints into coherent, actionable design recommendations.

Design Research

The most effective design solutions are informed by and an objective, impartial understanding of users, use cases, and business goals. I use a rich and varied toolkit of human-centered research methods to help my clients generate inspiring solutions, assess performance, and identify opportunities for improvement.

Linked Data Design & Development

Voice technology and algorithmic "smart agents" are changing the way content and resources are consumed online. To send clear messages to users in the 2020's, you must first send clear messages to machines. I can help you use linked data and web semantics to communicate clearly and accurately in this next evolution of the web.

Workshops & Classes

In both business and classroom settings, there are some instances where no amount of heads-down thinking can replace the value of hands on, interactive "doing." I facilitate a variety of client and practitioner workshops and classes, each targeted to specific, measureable outcomes and designed to create durable, positive change for organizations and individuals.

Client Feedback

Curious about what it's like to work with me? Here's a sample of what past clients and collaborators have to say:

“It was an absolute pleasure working with Andy. We would have no reservations in using Andy for future projects or recommending him to other colleagues or peers.”

Jack Fisher, Technical Officer, World Health Organization

“Andy facilitated much more than a re-architecting of our website. He’s catalyzed a re-thinking of our entire approach to communications in a networked world.”

Miriam Bartha, Associate Director, Simpson Center for the Humanities, University of Washington

“Andy is one of those systems thinkers with a diamond-saw for a mind. He's great at finding the fundamental patterns, the underlying structures, and the repeatable themes that gives a good system solution its legs.”

Matt Conway, Creative Director, frog

Selected Clients

My clients have included organizations of all sizes in healthcare, education, government, transportation, media, and retail. Seattle is my home base, but I work with clients all over the world.

Let's Talk

Get in touch to learn how we can work together to tame your complex information environment in order to better meet your business goals and user needs.

Contact Me