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“Complex issues … written about patiently, clearly, and accurately”

Delivering Information Architecture

One of the greatest challenges in digital design is identifying and maintaining focus on the right problem. For information architecture, one of our most common deliverables, the visual sitemap, can actually make focusing on the right problems harder, if not impossible. In this article we’ll examine why this happens, explore what practitioners and teams can do to avoid this trap of misplaced focus, and learn how to rehabilitate our wayward sitemaps and reinstate them as the effective design artifacts they can be. read the article >>

Language + Meaning + User Experience Architecture

There is an architectural concept called the “kitchen triangle” that I often use in talks and presentations. I use it to point out the difference between arguments and articulations of arguments. The gist of it is this: in order to create an effective kitchen, the sink, the stove and the refrigerator must each be placed no closer than 4 feet to each other, but no further than 9 feet apart. There must also be limited or no traffic through the center of the triangle. In this example, the triangle is the argument: it presents a solution for how we use space to accomplish a task. It is based on the dimensions of the human body (the length of our arms, of our steps, of our ability to twist and pivot) and on the process of food preparation (which requires, among other things, that access to key areas not be disrupted by household traffic flows). read the article >>

The Trouble with Systems

Much virtual ink has been spilled in the last year or two over the importance of thinking about information design in terms of systems as opposed to thinking of it as a set of carefully laid out maps. In a 2012 blog post on Embodied Responsiveness, Andrew Hinton observed that “rather than trying to pre-program and map out every possible scenario, we need systems that respond intelligently by the very nature of their architectures.” Stephen Hay (Responsive Design Workflow, 2013) and Sara Wachter-Boettcher (Content Everywhere, 2012) have likewise called out the need to stop thinking about web design in terms of pages and start thinking about it as a system, as a cohesive, interrelated whole. read the article >>

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